Your basket is currently empty!
Get in Touch
Returns Policy
14 day returns period
You have the right to cancel or return your order within 14 days for any reason and without justification.
Your item must be in the same condition that you received it, unused and in its original packaging.
Please note that we do not offer free returns, delivery and return carriage is non-refundable on goods ordered in error, or goods that are no
longer required.
Before returning items, please complete the returns form on the website to let us know what product is being returned and why.
Complete the returns form included in your delivery and include this in your returns parcel.
Please note that returns will need to be sent to the following address:
Nielsen Chemicals c/o Reabrook Ltd Rawdon Rd, Moira, DE12 6DA, United Kingdom
Please inspect your order upon receipt. If the item is damaged, we ask that you DO NOT return it to us. Once you have obtained clear images and provided these to us using the form below, you may dispose of the item.
You will be responsible for covering the return costs of products that are ordered in error or no longer required.
If you have been shipped the wrong order, or missing an item, please fill out a ‘returns form’. You will not be expected to return any items delivered in error.
Our operating days are:
Monday – Thursday 9am – 5pm
Friday 9am – 2pm
Returns Form
Please complete the following form, all fields marked * are mandatory
Subscribe to e-news
Stay up-to-date with our latest updates and offers by subscribing to our e-news.
